ETF, including all customer service phone lines, will be closed for business Monday, January 15, 2024, due to the Martin Luther King, Jr. observance. Regular Customer Service Call Center hours (see below) will resume on Tuesday, January 16.
Customer Service Call Center Hours: 7:00 a.m. - 5:00 p.m., Monday through Friday
In April 2024, ETF will begin distributing employees’ January 1, 2024 WRS Annual Statement of Benefits, after 2023 account data reconciliation processes have been completed.
When local employers that participate in the GHIP, their employees can choose which health plan they will join. One option is the State Maintenance Plan (SMP). This new training answer questions about the SMP.
ETF provides updated Social Security and Medicare wage bases for 2024. This information applies to all WRS employers and all other public employers in Wisconsin that provide Social Security coverage for their employees under Wisconsin’s Section 218 Agreement.
Under state law, monthly Wisconsin Retirement System annuity payments are payable on the first day of the month. When the day falls on a weekend or holiday, it is moved to the next regular business day.
The Department of Employee Trust Funds, including all customer service phone lines, will be closed for business on Monday, December 25 and Monday, January 1. ETF’s customer service call center staff will be available beginning at 7:00 a.m. on Tuesday, December 26 and Tuesday, January 2. Wisconsin Retirement System members are encouraged to utilize ETF’s website to view and print forms, brochures and review online videos.
