Department of Employee Trust Funds
December 19, 2008

High Service Demands

The Department of Employee Trust Funds (ETF) is expecting extremely high service demands from December 22 through January 2. Wait times on the telephone or in our office could be lengthy. It would be best to avoid contacting the Department (via phone or by stopping in) during this busy time. Your time is valuable, therefore, below are some things to consider and other ways to help you get what you need from the Department during this extremely busy time.

• If you want to meet with staff to discuss your retirement, but do not plan to retire before the end of 2008, consider making an appointment for a retirement session in 2009.
• If you walk in without an appointment, be prepared to wait two hours or more.
• If you need a form or brochure, most of these are available on our website at http://etf.wi.gov. Another option for ordering forms and brochures is to use our automated self-service telephone system, which can be accessed 24 hours a day, 7 days a week by calling our main line at 608-266-3285 or toll-free at 1-877-533-5020.
• If you are an annuitant and want to change your address or tax withholding amount, you may also do so using our automated self-service telephone system.
• If you have questions about the Variable Fund, the ETF website contains numerous resources. Click on the Variable Fund Information link on the home page.