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Contact ETF

Contact Us

We encourage you to sign up for ETF E-mail Updates. Signing up for this free service ensures that you will be notified when important information is added to this site.

E-mail Us (click on a category below)
  WRS Retiree/Annuitant You receive a monthly benefit payment from ETF
  Active WRS Employee You are currently employed by an employer that is in the Wisconsin Retirement System
  Inactive WRS Employee You previously worked for an employer that was in the Wisconsin Retirement System
  WRS Employer You are a Wisconsin Retirement System employer representative
  Other You don't fit a category listed above, or you are uncertain
Self-Service Line (available 24 hours a day, 7 days a week)
  Self-Service Line 1-877-383-1888 (toll free) or 608-266-2323 (local Madison) to request forms and brochures. WRS annuitants may also change their home mailing address or tax withholding election through this self-service line. 
  Note: You will not be able to talk to a person using this self-service system. To speak to a benefits specialist, call the telephone numbers in the "Call Us" section.
  Video Library Visit our Video Library to learn about our benefit programs.
Call Us

Customer Service Call Center Hours:

7:00 a.m. - 5:00 p.m. (CST) Monday - Friday

Toll Free: 1-877-533-5020
Local Madison: 608-266-3285
Fax: 608-267-4549

Wisconsin Relay Service (for hearing & speech impaired)
7-1-1 or
1-800-947-3529 (English)
1-800-833-7813 (Spanish)

Hearing/speech impaired callers may reach us via Wisconsin Relay Services by dialing 711 with their TTY equipment.

Call Us to Schedule an Appointment
  ETF offers appointments throughout the state. Call the numbers listed above for an appointment.
Visit Us
  Office Hours: 7:45 a.m. - 4:30 p.m. (CST) Monday - Friday

(Appointment Recommended)
801 W. Badger Road
Madison, WI 53713-2526

Write Us
  Department of Employee Trust Funds
P.O. Box 7931
Madison, WI 53707-7931
supporting excellence in Wisconsin public service